Returns

We hope you love your purchase from Chasing Case! If you change your mind or would like to exchange your purchase, you may return them for a store credit under the below guidelines.

• Returns must be sent back within 14 days of delivery
• Items must be returned in original condition with tags still intact
• Store credits are valid for 6 months and cannot be redeemed for cash
• Store credits are issued as a gift voucher via the order email
• The cost of return shipping is at the customer expense
• Returns are processed within 5 working days of being received
• Items from our sale section or purchased during a promotion are final and cannot be returned unless deemed faulty
• We only accept items that are returned with a copy of our returns form here

Prefer an exchange? We recommend returning the item/s for a store credit and then re-purchasing the replacement item/s of your choice when the store credit is received. Please email us at hello@chasingcase.com.au if you have any questions about processing an exchange.

Sale items are final and cannot be returned unless deemed faulty. If there is a major fault with your item, we will be more than happy to find a solution in line with Australian Consumer Law.

Once received, all returns are processed within 5 working days. We will contact you via email once your return parcel has been received by our warehouse and again when the store credit has been processed.

Items must be returned in original condition with tags still intact. For hygiene reasons - earrings, hats and hair accessories cannot be returned.

The cost of return shipping is at the customer’s expense. We strongly suggest you send your returns using a traceable method. Unfortunately, without the items we cannot issue a return.

We reserve the right to refuse a returned item if the items do not comply with our returns policy. Items that do not comply with our returns policy will be returned to the customer and at the customers expense.

Issue with your order?

Every effort is made to ensure that the items shipped to you are in pristine condition. In the unlikely event you receive incorrect, damaged or faulty items please contact us via email at hello@chasingcase.com.au. Please include a your order number and a picture of the deemed fault.