Shipping & Returns

Fast Shipping

Within Australia, we charge a flat rate of $8.95 per order for express shipping and offer free express shipping for orders over $100.

Our aim is to get your purchases to you as quickly as possible. All orders are dispatched on business days (Monday – Friday) and within 24 hours of your order being received. You can track your order with a tracking number that will be emailed to you once your items have been dispatched.

In general, delivery is next business day for customers within the Australia Post Express Post network. If the address is outside of the Express Post network is won’t be covered by Australia Post’s next day guarantee.

International Orders

We currently ship to New Zealand, Canada, United States and United Kingdom.

We charge a flat rate of $15.00 per order for shipping to New Zealand. Delivery is estimated at between 3 – 5 working days. You can track your order with a tracking number that will be emailed to you once your items have been dispatched.

We charge a flat rate of $20.00 for shipping to Canada, United States and United Kingdom. Delivery is estimated at between 5 – 12 working days. You can track your order with a tracking number that will be emailed to you once your items have been dispatched.

All our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Chasing Case does not provide refunds for these costs.

Easy Returns

If you’re not 100% satisfied with any full priced items you purchased, you may return them and we will happily offer an exchange or store credit along with free express shipping of your new items. Any exchanges or returns can be requested within 30 days of delivery. Unfortunately we can’t guarantee that your size will be in stock when we receive your return and in this case we will issue you with a store credit. A copy of the Returns and Exchanges Form is included in all parcels or you can request a return by contacting us at info@chasingcase.com.au. Items must be returned in original condition with tags still intact. Once received, all returns and exchanges will be processed within 5 working days.

The cost of return shipping is at the customer’s expense. Unfortunately without the items we cannot issue an exchange or store credit. We strongly suggest you send your returns using a traceable method.

Every effort is made to ensure that the items shipped to you are in pristine condition. In the unlikely event you receive incorrect, damaged or faulty items please contact us via email at info@chasingcase.com.au.

PLEASE NOTE: store credit or exchanges are not offered for sale items. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind in regards to colour, size and fit.

PayPal may refund your return shipping costs on eligible PayPal purchases. See PayPal for more information on refunded returns.

We reserve the right to refuse a returned item if the items do not comply with our returns policy. Items that do not comply with our returns policy will be returned to the customer.

 

 

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